Thank you for shopping at the-handpan-workshop. We are committed to providing a secure and transparent payment experience to all our customers. Please read our payment policy carefully to understand how we handle transactions on our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • PayPal

2. Currency

All transactions on our website are processed in euros (EUR €).

3. Payment Authorization

Your payment will be charged immediately after your order is confirmed, and you will receive a confirmation email with the details of your order.

If a payment is declined or flagged as potentially fraudulent by Shopify:

  • The order will not be processed

  • You will be notified by email

  • You may be asked to try again or use a different payment method

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:

  • Verification of your email address

  • Confirmation of your shipping address

  • A request for identification (in rare cases of suspicious activity)

We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • Your order will not be processed

  • You will need to return to checkout and complete your payment again

If funds have been charged but the order was not confirmed, please contact us immediately at: info@the-handpan-workshop.com

6. Refund and Cancellation Policy

Cancellations: If you wish to cancel your order after payment has been processed, please contact us at info@the-handpan-workshop.com within 12 hours of placing your order. Refunds will be issued using the original payment method.

Refunds: Please refer to our Returns and Refund Policy for details on eligibility, processing times, and procedures. Refunds may take up to 14 business days to appear in your account, depending on your bank.

7. Fraud Prevention

To protect our customers and prevent fraudulent activities, the-handpan-workshop reserves the right to carry out payment verification checks. We may request additional information or confirmation for certain high-risk transactions.

8. Contact Us

We respond to all inquiries within 24 hours.