Privacy policy

Privacy Policy

Last updated: Today

Protecting your personal data is a priority.
This Privacy Policy explains what information we collect, how we use it, and your rights when you use our website the-handpan-workshop (“the Site”).

By browsing the Site or making a purchase, you agree to the practices described below.

1. Data Collected

We may collect different types of information when you use our Site:

a) Information provided by the customer

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number
  • Information necessary to process your order

b) Browsing data

During your visit, certain data is collected automatically:

  • IP address
  • Device type
  • Browser used
  • Pages viewed
  • Duration of visit
  • Interactions with the Site

2. Use of Data

Your information is used only to:

  • Process and ship your orders
  • Provide customer support
  • Send order and delivery confirmations
  • Improve user experience
  • Prevent fraud and secure payments
  • Comply with legal obligations

We never use your data for illegal purposes.

3. Secure Payments

Payments are processed by secure payment providers.

We never have access to your full banking information.
Payment data is encrypted and processed directly by the payment platforms.

4. Data Sharing

Your personal data may only be shared with services necessary for operating the store:

  • Shipping carriers (delivery)
  • Payment providers
  • Technical hosting services

These partners only have access to the data strictly necessary for their tasks and are required to protect it.

We do not sell or rent your personal data to third parties.

5. Cookies

The Site uses cookies to improve your browsing experience.

Cookies are used in particular to:

  • Remember your shopping cart
  • Analyze website traffic
  • Optimize performance

You can disable cookies via your browser settings.
However, some features of the Site may not function properly.

6. Data Retention

Your data is kept only for as long as necessary:

  • Orders and invoicing: legal obligations
  • Customer support: tracking your request
  • Security and fraud prevention

Once these periods expire, the data is deleted or anonymized.

7. Your Rights

In accordance with applicable data protection regulations, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to deletion
  • Right to object
  • Right to restriction of processing

To exercise your rights, you can contact our support team.

8. Security

We implement technical and organizational measures to protect your data against:

  • Unauthorized access
  • Loss
  • Disclosure
  • Modification

However, no system is completely secure on the Internet.

9. Changes

We may modify this Privacy Policy at any time to reflect legal or technical changes.
The updated version will always be available on this page.

10. Contact

For any questions regarding privacy or your personal data, you can contact us via the Site’s contact form or by email: info@the-handpan-workshop.com

By using our Site, you acknowledge that you have read this Privacy Policy and agree to its terms.