Terms of service
Terms of Service (TOS)
Last updated: Today
These Terms of Service (“Terms”) govern the use of the website and purchases made from our online store the-handpan-workshop (“the Site”).
By accessing our Site or placing an order, you agree to these Terms without reservation.
1. General Information
the-handpan-workshop offers the sale of physical products to individual consumers.
Any use of the Site implies full acceptance of these Terms by the user (“Customer”).
We reserve the right to modify these Terms at any time. The applicable version is the one published on the Site at the date of the order.
2. Access to the Site
Access to the Site is free and available to any user with internet access.
We do not guarantee that the Site will be available at all times. It may be temporarily suspended for maintenance, updates, or technical issues.
3. Products
We strive to present products as accurately as possible (photos, descriptions, dimensions).
However:
- Colors may vary depending on screens
- Slight differences may exist between photos and the actual product
These differences cannot be considered defects.
We reserve the right to modify or remove a product without prior notice.
4. Prices
Prices are indicated in the currency displayed on the Site.
We reserve the right to change prices at any time.
However, the price charged will be the one displayed at the time the order is confirmed.
Unless otherwise stated, shipping costs are not included in the product price and are indicated before payment.
5. Orders
The Customer agrees to provide accurate and complete information when placing an order.
We reserve the right to refuse or cancel an order in the following cases:
- Suspicion of fraud
- Incomplete or incorrect information
- Payment issues
- Product unavailability
An order confirmation is sent by email. This confirmation serves as proof of the transaction.
6. Payment
Payment is due immediately upon placing the order.
Accepted payment methods are indicated on the payment page.
Transactions are secured via our payment providers.
We never have access to your full banking details.
7. Delivery
Delivery times are provided for informational purposes only.
A delay in delivery does not entitle the Customer to compensation.
The Customer is responsible for the accuracy of the address provided.
In case of an incorrect address, reshipping costs may be charged.
8. Right of Withdrawal
The Customer has a right of withdrawal in accordance with applicable law.
The terms, deadlines, and conditions are detailed in the Return and Refund Policy available on the Site.
9. Liability
We shall not be held liable for:
- Misuse of the product
- Normal wear and tear
- Indirect damages
- Incompatibility with the Customer’s equipment
Use of the products remains the responsibility of the Customer.
10. Intellectual Property
All elements of the Site (texts, images, logo, design, content) are protected by intellectual property rights.
Any reproduction, distribution, or use without prior written authorization is strictly prohibited.
11. Personal Data
Personal information collected is used solely for order processing and service improvement.
We are committed to protecting the confidentiality of your data in accordance with applicable regulations.
12. Force Majeure
We shall not be held liable for failure to perform due to force majeure events, including: natural disasters, strikes, pandemics, transport disruptions, network failures, or any event beyond our control.
13. Governing Law
These Terms are governed by the laws applicable in the country where the company is registered.
In case of dispute, an amicable solution will be sought before any legal action.
14. Contact
For any questions regarding these Terms of Service, you can contact our customer service via the contact form available on the Site or by email: info@the-handpan-workshop.com
By using our Site, you acknowledge that you have read, understood, and accepted these Terms of Service in their entirety.